Create a segment for bounced contacts in Mautic

You'll use this process to keep track of contacts whose emails have bounced back over the time. Having a separate segment for bounced emails helps you spot delivery problems quickly. Think of it as a monitoring segment for returned mail so you can figure out when something went wrong.

Requirements

• Mautic login details
• Permission to create segments

Step-by-step guide

1. Go to the Segments page
2. Click on the "New" button
3. Type a name that makes sense, like "Bounced Contacts"
4. Open the Filters tab
5. Pick these settings for your filter:
   • Choose "Bounced - Email" from the field dropdown
   • Set it to "equals"
   • Pick "Yes"
6. Click save

Note

You can fill a description to help the customer understand what is this segment doing.

Description: Includes all contacts for whom sending emails failed, whether due to temporary or permanent issues.

How do I know if I executed this process correctly?

• You'll see your new segment in the list
• The number of contacts in the segment will start increasing as it finds bounces
• You can click in and see all bounced contacts in one place

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