Managing unsubscribes¶
Managing unsubscribes from text messages is crucial for maintaining compliance and ensuring that your contacts' preferences are respected.
Mautic automatically flag contacts who wish to unsubscribe, preventing further messages from being sent to them.
But how can they do it?¶
Contacts can unsubscribe from your Text Messages by replying with the word STOP, or any of the accepted phrases (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT), to your SMS.
Once Mautic receives this SMS, Mautic flags the specific Contact as ‘Do Not Contact’ (DNC) for the SMS Channel, and won’t allow messages again via this Channel unless the Contact manually re-subscribes at a later date.
Info
Technical configuration is required for this functionality to work. Please, ask our support.