Creating and sending SMS messages

Mautic's SMS functionality allows you to easily create and send targeted text messages to engage your contacts. This process covers the key steps from creating the SMS content to sending the messages and monitoring results.

Warning

We’re assuming you already have Twilio set up and configured. It is required for sending SMS.

Success

Other SMS providers can be added via plugins, such as the TextLocal plugin. Ask our support for technical configuration.

Steps for template messages

1. Navigate to the Channels > Text Messages page in Mautic.
2. Click on New to create a new SMS message and select Template Text Message.
3. Enter an internal name to identify the SMS message.
4. Compose the message text in the content box. Keep it concise, under 160 characters.
5. Personalize the message using contact field tokens like {contactfield=firstname}.
6. Save the SMS message.
7. Create a new campaign on the Campaigns page.
8. Set the contact source (e.g., send to all contacts in a specific segment).
9. Add the SMS message as an action in the campaign flow.
10. Activate the campaign to start sending the SMS messages.

Steps for segment messages

1. Navigate to the Channels > Text Messages page.
2. Click on New to create a new SMS message and select Segment Text Message.
3. Enter an internal name to identify the SMS message.
4. Compose the message text in the content box.
5. Set the contact segment.
6. Decide if you want to start immediately (leaving it available for use) or schedule specific date and time to start sending.
7. Save the SMS message to start sending the SMS messages

Results

SMS messages are created and personalized for the target audience and should be delivered successfully.

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