Set up auto-responses

Setting up auto-responses in Mautic is crucial for maintaining engagement with your contacts after they submit a form. This way, we ensure that contacts receive immediate feedback, such as a thank-you message or further instructions, enhancing their experience and keeping them informed.

Info

We’re assuming you already have a template email created for this purpose.

Steps

1. Log in to your Mautic instance.
2. Navigate to the Forms page by selecting "Components" and then "Forms".
3. Select the form you want to set up auto-responses for and edit or create a new form.
4. Go to the Actions tab within the form settings.
5. Add a new action by clicking on the "Add a new submit action" button.
6. Choose "Send email to contact" from the list of available actions.
7. Select the email template you have pre-written for the auto-response.
8. Configure the email settings, ensuring the correct email is selected and any necessary personalization tokens are included.
9. Save the action and then save the form.

Results

Immediate email sent to the contact upon form submission.

Success

Always test the form and the auto-response email to ensure everything is working correctly before making it live. This helps catch any issues with email delivery or form submission that could affect user experience.

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